Service Packages - Platinum Hot Tubs

At Platinum Hot Tubs, we recommend that a full service is carried out on your spa annually to remove hard water, chemical deposits, and any stubborn bacteria from deep within the plumbing. The entire hot tub should be given a deep clean and drain down, together with a thorough technical check of the hot tub’s control systems and components. The hot tub should then be refilled and chemically balanced ready for use.

A full service, like with a car service, will help to keep your hot tub components in tiptop condition.

NB: please ensure that your hot tub is in working order, filled and the water temperature at least 30°+ prior to our engineer’s appointment.

Our Services

Not all hot tubs are built the same, and often have different requirements. Platinum Hot Tubs will tailor the perfect package to your own spa. Below we have categorised for small, medium, and large sized spas. Swim Spas are also included.

We can offer a one-off annual service, a competitive ‘Quarterly Refresh Service’ or a combination of the two. All of which can be managed by monthly Direct Debit

	Full Service		Quarterly Refresh Service	3 x Refresh Services 1 x full service
Size	Annually	Monthly	Quarterly Refresh Service	Annually	Monthly
Size	Annually	Monthly	Per Visit	Annually	Monthly
Small Spas	£300	£26.00	£170	£810.00	£71.00
Medium Spas	£342	£30.00	£240	£1062.00	£94.00
Large Spas	£384	£34.00	£315	£1330.00	£116.00
SA Swim Spas	£720	£63.00	By Arrangement	By Arrangement
DT Swim Spas	£900	£79.00	By Arrangement	By Arrangement

Pricing includes VAT

SA – Stand Alone Swim Spas

DT – Dual Temperature (Swim spa & hot tub combination)

Full Service

& Deep Cleanse

A Full Service once a year plays a vital part in the life of your hot tub. This is crucial in continuing the peak performance of your Spa.
For all of our services, you can either make a single payment or spread the payment. This can also be booked as part of our popular Quarterly Package (See Below).

Click here

for a comprehensive breakdown of our Full Service & Deep Cleanse

Refresh Service

& Cleanse

A Refresh Service supplements a Full Service. It is for those whose busy lifestyle prevents them from regularly draining and cleaning their spas.
To book, you can make a single payment for a 1 off visit or pay for 3 refreshes as part of our popular Quarterly Package (See Below).

Click here

for a comprehensive breakdown of our Refresh Service & Cleanse

1 Full Service &

3 Refresh Cleanses

Our quarterly service package is the most comprehensive package we have to offer. This includes a Refresh Service every 3 months followed by a Full Service in month 12, to keep your hot tub in tip top working condition.

With this package, we also include free replacement filters at the time your spa has its Full Service.

See above for a comprehensive breakdown of our Full Service & Deep Cleanse

Clive Lewis

13:41 11 May 22

Big thanks to Adam at Platinum Hot Tubs. He sourced the correct Cover for my Hot Tub and was a great help. His knowledge and advice was really helpful. I would highly recommend Platinum Tubs.

Mark Guntrip

13:00 16 Feb 22

We purchased our Monaco from John and the team at Platinum Hot Tubs last February. Due to EU Exit and shipping issues our tub arrived in June. No hard sell. Answered all our questions and concerns. Kept us informed. Great installation and guidance. Over the last 9 months nothing has been too much trouble. Advice on draining, cleaning, refill, chemicals. Great, friendly and welcoming team.

Ian Cass

15:03 20 Oct 21

Awesome local supplier - there when you need John. We ordered our HT last year and it has been a real bonus for our family during lockdown.

Matthew Long

13:18 01 May 21

I was looking for advice re a new tub, plus some guidance on difficult access for delivery. John at Platinum was excellent, really knowledgeable and extremely keen to help, without trying to sell me something. If you want honest, brilliant customer service go to Platinum

Teresa Long

20:28 23 Mar 21

We have been so impressed with Platinum Hot Tubs! Being new to the hot tub world John was so helpful when we were choosing which tub to go for. His knowledge and advice put us at ease.We had to wait a little longer than expected due to the pandemic, however, John kept us updated all the way along and we had our tub installed in January.Not only is the tub FANTASTIC the after sales care has been second to none. Rob who helped with the installation gave us clear instructions and tips for keeping the tub in good condition and John has answered any queries we have had.If you are looking for a tub, head down to Platinum Hot Tubs, you won’t be disappointed ?

Anita Rulton

12:22 01 Feb 21

We have had our South Seas 853 DL DX Spa installed just over a week now, and have to say this is one of the best investments we have ever made! From the moment I spoke to Adam at Platinum Hot Tubs on the phone with an initial enquiry, and then visiting the show room and spending time talking to John, who was fantastic, no pushy sales tactics (in fact he suggested we look around before making a decision), but we knew exactly what we wanted so decided to place our order there and then. There was a delay in delivery and although we hoped it would arrive around October, it was finally installed by Rob and Paul on 20th January - definately worth the wait! We cannot recommend the whole team highly enough, so professional, friendly, knowledgeable and extremely helpful - always happy to answer any queries - no matter how small. I would definately advise anyone who plans to purchase a hot tub to talk to Platinum Hot Tubs!

Steve Jackson

15:21 16 Nov 20

What can I say about Platinum Tub's / Braintree / Essex ??They are the best company in the Hot Tub Market Sector in the UK.I first approached a gentleman called John Garwood (The Owner of Platinum Hot Tubs) - back in August 2020.John was very friendly, professional and helpful in my quest to purchase a Hot Tub for my garden.I was very impressed with John's knowledge and his technical advice in the hot tub choice selection that John could offer me and I didn't get this from other Hot Tub Suppliers, as I found the other sales people to be blatantly rude and just wanted a sale from you.John was so helpful and friendly, I purchased my hot tub with him.John came out to do a site survey a couple of weeks after to my house and just found the whole experience a complete breath of fresh air.There was some delay in the availability of my hot tub but John did explain this me before I purchased the tub from him.John called me every week to keep me updated with the delivery availability and I really appreciated the phone calls to keep me posted on the delivery availability.Once the hot tub was in, we arranged delivery and two of John's engineers came out to fit and install my hot tub.Rob and Paul are great guys and again are very friendly, helpful and nothing is too much trouble for them, these guys are a credit to John's business and are valued members of John's - "Dream Team"It may have helped with endless cups of Tea and Bacon Sandwiches, as Rob and Paul really helped me out and installed my hot in a very professional manner with a few laughs along the way too.The whole process from start to finish and dealing with John and his team was an absolute dream, stress free and effortless.After completion, John called me a week later to make sure everything was all good and me enjoying my hot tub experience and you just cannot fault the customer service and professionalism.John actually cares about his customers and is not just after taking peoples money.Thank you John - it has been an absolute pleasure and a memorable experience from yourself to deal with.John and Rob are always at the end of the phone, if you do have a query or issue too.This is what I call first class service.I would and will recommend Platinum Hot Tubs to everyone who I know and I have to give credit where credit is due.I cannot praise this business enough.I have worked in sales for many years now and people are very easy to give negative reviews but I just cannot fault John and his team.You will not be disappointed in dealing with Platinum Hot Tubs, as I mentioned from the start they are the best Hot Tub Supplier in the UK Market Place.Thank you again for your all help, support, guidance and assistance over the past weeks and I look forward to speaking to you all in the near future....Rob / Paul - Always welcome round for a Bacon Sarnie too - :-)Steve "Jacko" Jackson - :-)

Ian S

17:13 21 Oct 20

We bought our hot tub in January prior to lock down - we were met by John who gave us ample time to look around the displays of hot tubs on offer & answered our questions about running costs (had heard they were pricey to run but actually ours is very reasonable (it's a 3 person hot tub). We agreed a date in April & the team complied with all Government rules etc. It was safely installed with no fuss. Everything was explained but I videod it anyway just in case I wanted to refer back at a later date. We were told any problems to just call which I have done just a couple of times purely for advice. Nothing seems too much trouble so it's not a case "well we have your money good bye" I feel confident that I can call & not worry I'm imposing etc.My wife uses the tub most days and never tires of it and each time she gets out she says how wonderful that was.The hot tubs are quality - I believe from America not the cheap imports available. You get what you pay for. They are very well insulated too which makes them cheaper to run.To conclude we are so glad we bought from Platinum Hot Tubs (Our neighbours recommended them as they have one too). We are so pleased we bought it and thoroughly recommend Platinum Hot Tubs.

Yvonne Townley

11:27 19 Oct 20

Great friendly service and good after care and nothing never a problem always on hand to help and answer any questions,highly recommend,support your local company

Jenni Mills

18:53 04 Jul 20

Excellent service and extremely knowledgeable about the products

Jo Britton

21:55 28 May 20

Wonderful experience purchasing with platinum hot tubs, absolutely recommend.John was incredibly professional and easy to talk to about options, allowing us time to chose without feeling at all pressured to buy.We purchased an Artesian Elite Quail Ridge which is unbelievable!! The difference we’ve felt already after a only week is amazing.We had a few teething issues initially and the after care from John was superb. We reported an issue very late one evening and by 10am the following day Rob was found to fix the problem and had us back up and running. With such an expensive investment its fantastic to know you've bought from someone who’s after service is as top rate as his sales pitch.Thank you JohnJo & Alex

Jonny Bottrell

22:39 06 Mar 20

I had a Great buying experience. John was Very informative and knowledgeable but not pushy just told me the facts to let me decide on which hot tub was the right one for me . I made the decision on an Antigua 52 absolutely love it so powerful and my neck and shoulder muscles feel a lot better ??

Katherine Turner

11:07 06 Mar 20

Knowledgable staff, always happy to help. Great range of spas to choose from.

David Connew

10:25 24 Aug 19

Really helpful chap

Karen Ivory

21:16 27 Jun 19

Highly recommend platinum hot tubs. John is amazing and so helpful and the service is second to none. I won’t trust my hot tub to anybody else.

Ryan Peagram

16:52 09 Jun 19

If your looking to purchase a hot tub platinum hot tubs is the place to go the service and knowledge about the product is outstanding,John is a pelasure to deal with helpful with out being pushy so pleased with our Nevis overall experience dealing with this company 10/10and best of all is the after care u get, thanks again

Poppy

15:28 02 May 19

So impressed......John is simply marvellous. He does not hard sell you a hot tub, he's very knowledgeable and cares about his products. Having spoken to other suppliers in Chelmsford I felt confident to buy from Platinum Hot Tubs and have already told John I want to get another order in soon. We bought the Monaco for our holiday let business and and can't be happier. Aftersales and installation also excellent.

Paul Spurgeon

21:54 10 Apr 19

First class products and services.

Peter Hunt

14:19 20 Oct 18

Always go see John for advice and my chemicals. Great prices and unbiased help.

Guy Levi

12:38 21 Mar 18

We would not hesitate to recommend Platinum Hot Tubs. We love our Hot tub and as important there aftercare service is second to none. Fully recommended A++

Scott Winterburn

23:33 27 Dec 17

Very good advice and a non-pushy approach. Excellent after sales care. Highly recommended.

Jenna Stevens

10:02 15 Dec 17

Amazing service from start to finish and to say we are happy with our hot tub would be a MASSIVE under statement! We were sat in it at 6am in the snow on Sunday morning totally amazed at how we could be outside in such cold temperatures but feel so warm and to lay there late at night and watch the sky and stars is awesome!! Thank you!

Chris DeBond

13:16 18 Nov 17

1st class hot tub purchased from John at Platinum Hot Tubs, gave great customer service and was in communication the entire process from start to finish. I would highly recommend using John to anyone looking to purchase a quality hot tub.

kay merrington

19:13 25 Jun 17

Amazing service,very knowledgeable,polite and friendly.cant recommend this company enough.we drove from Harlow even tho there is tub centres right near us but none that offers service like this company.they even cured a problem over their phone we had.

Shawn Bentley

17:07 10 May 17

Great experience, great company. very knowledgeable people. fantastic service.

Our Services

Full Service

Quarterly Refresh Service

3 x Refresh Services 1 x full service

Size

Annually

Monthly

Annually

Monthly

Per Visit

Small Spas

Medium Spas

Large Spas

SA Swim Spas

DT Swim Spas

Full Service

& Deep Cleanse

Refresh Service

& Cleanse

1 Full Service &

3 Refresh Cleanses

Seasonal Hot Tub Services

Winter Shut Down

New Season Start Up/Commission Service

QUICK LINKS