Derwent

Friendly and easy to talk too, offers good advice and prompt appointments The go to people for the best in Hot Tub service !!

Just had annual service done on Hot Tub - lovely staff - no mess and working like new.

Due to some landscaping works delayed we’ve been dealing with John for over a year now. Talking with John has been less like talking to a salesman and much more like talking to a friend who is passionate about hot tubs and gives you honest advice. He has spent so much time with us and never felt like he was trying to upsell us. He even stored our hot tub for months for free!! We go to see him to buy our products and ask for advice rather than shop online just for the pleasure. He sold us our perfect hot tub for our situation. Great quality spa, great quality team, the guys who delivered and installed were equally patient and professional. It’s just a great team. Thank you all!! David and Sabrina

Continue to give great service and very happy to sign up to the Premium Service for complete re-assurance and hassle free management of Hot Tub

Top notch annual service from knowledgable and friendly people that go out of their way to help you and make your life easier. Couldn't recommend more and will be returning for the next one.

Pre-sales, Sales and After-Sales all excellent. Adam guided us through the features of all the different hot-tubs which met our criteria and we were able to sit in one (no water!) closely related to the one we chose. Sales and installation process both went well. About a month later, we noticed a very minor problem with one light (of many!) not coming on which Chris fixed and in the process identified a leak. James subsequently fixed this by tightening a joint which had probably come loose in transit. When buying a hot-tub, honest, caring, communicative and efficient people are highly recommended.

True Professional company with polite and friendly staff. A true reflection of a company should be based on if anything goes wrong…… John & Adam turned up to install a new tub for us and we’re devastated after labouring to get the tub into position, after unwrapping to discover the tub was the wrong design (nothing to do with them, they ordered the correct tub from the manufacturer) they told me it was wrong which I would of never of noticed and immediately organised replacement and install a week later, this would usually take at least a month, the team went above and beyond to resolve the issue and have been so helpful throughout even when im video calling them without warning to assure myself that ive got the base and electrical feed correct to location.

I used this company today and what a brilliant service ..fitted me in when they was busy arrived before booked time ..James the spa engineer couldn’t be more professional and helpful..gave great advice and tips took pride in what he was doing ..many thanks Adam(boss) and James will definitely be using them again 5 star 👍👍👍

A truly professional visit from Chris I have reassurance now that my tub is in good hands with servicing I have learnt what is required to maintain my tub and I know that Platinum will provide the professional service when I need it Top Service 👍

Excellent service from these guys. Recommend them 100% ! Fixed our tub so now we have hot water again! Thank you!