Welcome To Platinum Hot Tubs Essex
Specialising in American hot tubs | Prices from £3,495
Platinum Hot Tubs in Essex
Platinum Hot Tubs Essex have teamed up with Artesian Spas to provide first class customer satisfaction, unrivalled warranties and a range of USA products that suit all budgets without comprising on quality.
With over 100 years of combined spa manufacturing experience, we work to make your hot tub experience as satisfactory as possible with our service packages.
Covering Essex, Suffolk & Hertfordshire
Our experience has taught us that although it is extremely important to provide a quality product, customer care is significant in your decision-making process and Platinum Hot Tubs will always hold this as our Number One priority.
Platinum Hot Tubs have teamed up with Artesian Spas to provide first class customer satisfaction, unrivalled warranties and a range of USA products that suit all budgets without comprising on quality.
What Our Customers Have To Say
Amazing! My partner and I took a while to find the right hot tub due to making sure it fit in our garden! We found the Iris 4 person and visited John to have a look at the hot tubs. John was really helpful and gave a good explanation of the options and timescales.
What I liked is that he put no pressure on us to buy one and we felt at ease throughout. Only 3 days ago our hot tub arrived and John was here to make sure everything went smoothly. Even after it was installed he was available for advice and I am so glad we bought from him, a top company with quality hot tubs. Definitely recommend!
Richard Burton
Amazing service from start to finish and to say we are happy with our hot tub would be a MASSIVE under statement! We were sat in it at 6am in the snow on Sunday morning totally amazed at how we could be outside in such cold temperatures but feel so warm and to lay there late at night and watch the sky and stars is awesome!!
Thank you!
Jenna Browne
As we haven’t been able to get away on holiday for a while we thought we’d invest in a hot tub to relax at home: a friend recommended Platinum at Braintree and we couldn’t be more satisfied with the knowledgeable, friendly, service that John and his team have provided. Ordering and installation were straightforward and importantly follow up was excellent. In a matter of a few weeks from our first visit we are enjoying all the expected benefits of a super garden spa, as well as finding that “tub time” is a perfect way to catch up with each other in an otherwise frenetic world !
Highly recommended…
Graham Milligan
Can’t recommend this company enough. From the initial order until delivery it was a top class service. John who owns platinum hot tubs ensures that installation runs smoothly and couldn’t be more helpful. Customer service is first class. We ordered the platinum elite hot tub and couldn’t be more pleased with it. John had explained that every seat has its own pump and control panel but we didn’t realise how great this was until we used it. We have a nine seater so there is always someone who wants the jets on, someone else off, someone else strong jets and others soft so with this tub you can all have exactly what you want. The quality is second to none. Very pleased and highly recommend.
Craig-dean Shepherd
Google Rating
5.0 
Peter Hunt
14:19 20 Oct 18
Always go see John for advice and my chemicals. Great prices and unbiased help.
Guy Levi
12:38 21 Mar 18
We would not hesitate to recommend Platinum Hot Tubs. We love our Hot tub and as important there aftercare service is second to none. Fully recommended A++
Scott Winterburn
23:33 27 Dec 17
Very good advice and a non-pushy approach. Excellent after sales care. Highly recommended.
Jenna Stevens
10:02 15 Dec 17
Amazing service from start to finish and to say we are happy with our hot tub would be a MASSIVE under statement! We were sat in it at 6am in the snow on Sunday morning totally amazed at how we could be outside in such cold temperatures but feel so warm and to lay there late at night and watch the sky and stars is awesome!! Thank you!
Chris DeBond
13:16 18 Nov 17
1st class hot tub purchased from John at Platinum Hot Tubs, gave great customer service and was in communication the entire process from start to finish. I would highly recommend using John to anyone looking to purchase a quality hot tub.
kay merrington
19:13 25 Jun 17
Amazing service,very knowledgeable,polite and friendly.cant recommend this company enough.we drove from Harlow even tho there is tub centres right near us but none that offers service like this company.they even cured a problem over their phone we had.
Shawn Bentley
17:07 10 May 17
Great experience, great company. very knowledgeable people. fantastic service.
Facebook Rating
4.2 Sam Howard
2019-01-16T16:52:38+0000
After lots of research and shopping around we decided to buy from platinum hot tubs and I’m so glad we choose them, from sales to delivery to there aftercare they have been great! Delivery was on time and went smoothly and after care has been amazing, as this is our first hot tub we have had to ask lots of questions and John has been great it’s nice to pop in and see him as his always happy to help 😊 definitely recommend platinum hot tubs!
Dan Mackay
2018-11-06T21:45:55+0000
You simply cannot praise John and his team enough. He bends over backwards to provide the best service he can. Nobody else could ever compare to him in terms of what he offers, his service and his perfect mix of professionalism mixed with friendliness. Thanks once again John, for helping service and repair my poorly tub.
Peter Hunt
2018-10-20T14:24:00+0000
Always go see John for advice and my chemicals. Great prices and unbiased assistance thoroughly recommend.
Karen Parkhurst
2018-10-17T20:39:42+0000
We looked around at a couple of hot tub retailers and when we met John we knew that what ever hot tub we got we wanted to purchase from Platinum Hot Tubs. He is great at educating you about all the options so you can make the best choice for you without the hard sell that you get at other places. The insulation was very smooth and Rob who carried out our set up and fitted the cover lifter took his time to explain more about the tub and how to look after it. They are a very friendly and professional team. Highly recommend
Lisa Stansfield
2018-09-23T19:01:03+0000
Excellent service from time of enquiring to delivery to after sales. Extremely happy with advice given and hot tub chosen, suits our needs. Was happy to be supporting a local business at the same time. John and his team are very helpful before, during and after our purchase. Would definitely recommend to anyone considering purchasing a hot tub.
Neil Palmer
2018-08-12T12:34:55+0000
Great company. Professional, knowledgeable, friendly staff. Highly recommend. Excellent service and aftercare.
Claire Palmer
2018-08-08T16:38:20+0000
Great company excellent choice of hot tubs. Extremely friendly and knowledgeable. Not pushy just lots of advice. Installation brilliant, great engineers . Communication good, after sales readily available. Thank you
Lisa Morley
2018-07-27T13:10:04+0000
Excellent services from our first enquiry to the instillation of our Hot Tub .Answered all our questions and explained how everything work really well as we had no idea what we were looking for to start with , instillation team really efficient and I was amazed how quickly the HotTub was installed. Thank you.
Mandie Evans
2018-06-14T10:35:58+0000
Thank you John - Fantastic service from yourself and your team. Reasuring from beginning to delivery . A*
Jennifer Joyce
2018-06-02T16:55:38+0000
Wonderful Service from John and his team. From the moment we decided that we wanted a hot tub to it arriving safely in our garden 5 � from start to Finish. Highly recommended. From Jenny and Lee
Katie Henning
2018-05-25T15:58:42+0000
Great service. They Look after our hot tub. Service it a supply all chems Thank you
Stephen Tidmarsh
2018-03-14T10:29:39+0000
Fantastic Service provided from John at Platinum Hot Tubs, wasn't 100% sure what we wanted when we were looking for a hot tub, after speaking with John everything become clear, very helpful, very knowledgeable, delivered and installed yesterday without any issues, install team were great, even offered to help me put the fence back up that I removed for access!Highly recommended.
Jenna Browne
2017-12-15T10:01:23+0000
Amazing service from start to finish and to say we are happy with our hot tub would be a MASSIVE under statement! We were sat in it at 6am in the snow on Sunday morning totally amazed at how we could be outside in such cold temperatures but feel so warm and to lay there late at night and watch the sky and stars is awesome!! Thank you!
Jenny Jackson
2017-11-16T14:48:15+0000
Highly recommend we purchased a island spa from John and couldn’t be happier the kids are in it every evening and my husband and I use most nights very relaxing couldn’t be happier �
Graham Milligan
2017-10-09T19:23:13+0000
As we haven’t been able to get away on holiday for a while we thought we’d invest in a hot tub to relax at home: a friend recommended Platinum at Braintree and we couldn’t be more satisfied with the knowledgeable, friendly, service that John and his team have provided. Ordering and installation were straightforward and importantly follow up was excellent. In a matter of a few weeks from our first visit we are enjoying all the expected benefits of a super garden spa, as well as finding that “tub time” is a perfect way to catch up with each other in an otherwise frenetic world !Highly recommended...
Craig-dean Shepherd
2017-10-05T14:21:50+0000
Can't recommend this company enough. From the initial order until delivery it was a top class service. John who owns platinum hot tubs ensures that installation runs smoothly and couldn't be more helpful. Customer service is first class. We ordered the platinum elite hot tub and couldn't be more pleased with it. John had explained that every seat has its own pump and control panel but we didn't realise how great this was until we used it. We have a nine seater so there is always someone who wants the jets on, someone else off, someone else strong jets and others soft so with this tub you can all have exactly what you want. The quality is second to none. Very pleased and highly recommend.
John Norris
2017-08-28T12:51:42+0000
Great Service - John arranged for our old hot tub to be removed and the new one installed. this was no easy task as one had to be lifted out over the garage with a crane and then the new one lifted back over. All went very smoothly. The Nevis is absolutely brilliant - just back from a long bike ride so off to soak the muscles now. Thanks for a 5* service.
Cheryl Mellon-Kelly
2017-07-29T14:12:40+0000
We have visited John and his team several times for advice on a new hot tub and also chemicals to keep our daughters paddling pool clean. First class knowledgable service and friendly team. Would highly recommend for all your needs regardless of whether it's a small pool to a large spa pool.
Raven Henderson
2017-07-19T11:31:12+0000
Excellent, � went here to get advice on some chemicals for our intex 12' paddling pool and the guy John was very helpful for me and my husband, great advice and service. Explained really well and couldn't be more helpful, now my husband wants a hot tub , only went in to get some chlorine granules lol now he's in the garden looking at where to put a hot tub � hopefully one in the future. Cheers John �
Toby Scholes
2017-07-17T17:26:16+0000
Popped in today after looking at many hot tubs but not really knowing what I'm looking at. John was very helpful and informative. Spending about an hour explaining about everything from types of tubs to maintenance. Came away very happy with the service as not once did my partner or I feel pressured into buying one. If we do purchase one we will not be looking anywhere else. Thank you.
Minnie Brown
2017-07-09T13:20:41+0000
We have recently bought an Intex hot tub elsewhere but had been given no guidance whatsoever about how to use chemicals to keep the water clean and safe. Friends told us to talk to John at Platinum Hot Tubs which we have just done! What a friendly, helpful and approachable guy! Thank you so much John. We now have exactly what we need to keep our water in tip top condition!
James Hardwidge
2017-07-07T17:59:49+0000
Bought a hot tub from John had it delivered and installed the next day with an engineer. Told me how to care for it and has looked after me ever since. Great price! Great Tub and top serbive. Will be buying an upgrade in the future of him!
Carly Canning
2017-07-02T19:56:07+0000
We are really pleased with John's work. Our hot tub looks brand new after the service on Thursday. Fantastic advice and amazing service. We would highly recommend.
Kay Merrington
2017-06-25T18:57:35+0000
Highly recommend this company.i phoned today and got a very polite and helpful gentleman who dealt with what I needed.after my call we went to visit the centre where we met John.we explained how we'd got our hot tub nearly 2 yrs ago from van hages and how we've had nothing but problem and unhelpfulness.john explained everything so easily and clearly and even told us to contact him with any issues.we left feeling positive again about our tub.Anyway got home and found we had another issue so I contacted John who promptly diagnosed the problem and we're back up and running again.Thank you so much for the excellent customer service.5* is really not enough to rate this company
Kylie Robinson
2017-05-21T11:56:28+0000
We have wanted to buy a hot tub for years and finally took the plunge (!) and had our tub delivered on Friday. We cannot recommend John highly enough. He is so knowledgeable and listened to what we wanted to make sure we bought the right model for us. The delivery and installation was first class, arrived first thing in the morning and was installed and filled and heating up by mid morning. John came back that evening to ensure that we were happy and to answer any concerns and is always at the end of the phone if we need anything. We are so so thrilled, it's the best decision we made and cannot recommend John and Artesian hot tubs highly enough. Thanks John!
Kelly Roberts
2017-05-18T20:28:10+0000
We had decided we wanted a hot tub and had started looking about and gathering information. We met with John and was really pleased with the service he offered and his expert knowledge. We went ahead with the sale and have never looked back. John was here for the installation, he has always been at the end of the telephone to answer out endless questions and 1.5 years later still is. John has been amazing and offered a fantastic service. We still pop in and see John to get our chemicals etc. We can honestly say John is fantastic and we would 100% recommend him
Kellie Barrett
2017-05-15T17:05:55+0000
Having decided to buy a hot tub we looked at many places but only Platinum Hot tubs went that extra mile to ensure we purchased what we needed. I suffer from an auto immune disease and finding the correct hot tub was of great importance. John took the time to listen to our requirements and let me try getting in and out of a hot tub to ensure it was right. He came to our home to ensure we had the right space and accessibility and discuss further queries we had. I can honestly say that this was a great purchase and significantly helps my condition. John is always available to answer questions we may have. I highly recommend Platinum hot tubs to everyone.
Dave Cahill
2017-04-29T08:56:39+0000
I have a artesian hot tub from John ...Best decision made he went above and beyond fantastic tub great customer service always willing to help nothing is ever a bother no matter what time of day A⛤company to deal would recommend without hesitation.
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